Skip to main content

Privacy Policy

16th January 2019

We are serious about protecting the privacy of our users. We are committed to being upfront about our privacy practices. This Privacy Policy describes how we use and protect your personal data. It applies to Luvana.co.uk.

Luvana Ltd is both Controller and Processor of your data.

Registered address: Luvana Ltd, 78 Cross Hill, Ecclesfield, Sheffield, United Kingdom, S35 9TU

Contact email: admin@luvana.co.uk

Users – Bride and Groom.

Why do we need your data?

Key legal bases

Under the GDPR, there are a number of approved reasons (or "legal bases") a company might legitimately process a person’s data. Below, we’ve outlined the most relevant legal bases under the GDPR.

Reason Requirements

Contractual necessity

  • Data processed must be necessary for the Service and defined in the contract with the individual

Consent

  • Requires a freely given, specific, informed and unambiguous consent by clear affirmative action
  • People have a right to withdraw consent, which must be brought to their attention
  • Must be from a person over the age of consent specified in that Member State, otherwise given by or authorised by a parent/guardian
  • Explicit consent is required for some processing (e.g. special categories of personal data)

Legitimate interests

  • If a business or a third party has legitimate interests that are not overridden by individuals’ rights or interests.
  • Processing must be paused if an individual objects to it

What personal data do we collect?

The more information you provide the better you will be able to plan your wedding on luvana.co.uk. The personal information you may be able to provide could include:

  • Name
  • Username / nickname
  • Address
  • Email address
  • Phone number
  • Fiance’s name
  • Sexual orientation
  • Religion

Other data that you may provide:

  • Guest List
  • Images
  • Data related to your spouse / future spouse
  • Contributions to the Luvana community
  • Personal data of guests / others who may use the gift list or wedding website service.

You are the controller of the data in respect to data that you provide or upload, as such you must comply with the data protection regulations, must have obtained consent from the data subjects for processing their personal data and must have applied all the guarantees required for processing their personal data.

In order to minimise the impact on your privacy, we will never knowingly collect more personal data than is strictly necessary to perform the activities described in this policy.

We may obtain location information you provide in your profile or your IP address.

How and when do we collect this information?

We collect the information that you voluntarily provide to us during your use of the luvana.co.uk.

In addition to information that you voluntarily provide to us, we also collect certain personal (e.g. IP address and cookies) and non-personal (cookies) information directly from you as you use luvana.co.uk, as well as indirectly where it is provided to us automatically by a third party application, social networking site (e.g. Facebook) or other website (e.g. a promotion partner) that you use to connect to luvana.co.uk.

The purpose the data is used for

We use your information to deliver the site, services, and the specific features and functionality you request. This includes things like generating the search results that most accurately match your search criteria and supporting the wedding planning process. In addition to using your information to deliver the essential aspects of the luvana.co.uk service, we also use it to optimise and personalise your experience of the site. E.g. we may use cookies to remember your preferences and may personalise your experience by highlighting or recommending certain suppliers or informative posts which we believe are relevant to you.

We use your information to contact you with confirmations, notifications or alerts you have requested, such as email newsletters or correspondence between yourself and suppliers.

We may also use information of what you have searched for on the site or your general geographic location, to present you with relevant advertisements.

We use information we collect about how users interact with the site in order to identify and correct faults, improve our services e.g. internal analytics and performance monitoring and inform business decisions, as well as for security and fraud-prevention purposes.

Do we disclose this data and if so to whom?

We do not disclose your personal data to anyone, with the exception of IP address and cookies which may be used as above.

What rights do you have with your data

You may benefit from a number of rights in relation to your information that we process. Some rights apply only in certain limited cases, depending on your location. If you would like to manage, change or delete your personal information, you can do so via your luvana.co.uk account settings or by contacting us. Upon request, we will provide you with information about whether we hold any of your personal information.

If GDPR applies to you, you have:

  • The right to be informed.
  • The right of access.
  • The right to rectification.
  • The right to erasure.
  • The right to restrict processing.
  • The right to data portability.
  • The right to object.

How long do we retain the data

Your data will be deleted or anonymised after your wedding planning is complete with the exception of community content.

Where you have provided your consent, you have the right to withdraw your consent to our processing of your information and your use of the platform. For example, you can withdraw your consent to email marketing by using the unsubscribe link in such communications or by changing your account settings. You can choose to withdraw your consent to our processing of your information and your use of the services at any time by deleting your account or by emailing us to request that your personal information be deleted, except for information that we are required to retain by law.

How do we keep Personal Information safe and secure?

We make the confidentiality and security of your personal information our highest priority and we limit access to it to only those luvana.co.uk employees or contractors who need to come into contact with it in order to fulfil their role and enable the site and/or services to be provided to you. We follow generally accepted standards to protect personal information submitted to us, both during transmission and after it is received. Your account information is protected by a password. It is important therefore that you protect against unauthorized access to your account and information by choosing your password carefully and by keeping your password and computer secure. If you have any questions about the security of your personal information, you can contact us at the above address.

Although we do our best to protect your personal information, the transmission of information via the internet can never be completely secure and we are therefore unable to guarantee the security of the information which you share with us at your own risk.

Where do we store your information?

The information we collect from you is stored on secure servers.

Retention of information

Luvana.co.uk will retain planner information for up to 3 months after the date of the wedding. Supplier information will be retained for all active suppliers. Please note we may also retain log files for internal analysis purposes. These log files are generally retained for a brief period of time, except in cases where they are used for site safety and security, to improve site functionality, or we are legally obligated to retain them for longer time periods.

Do third party platforms comply with this policy?

Luvana.co.uk may contain links to third party websites and applications and may sometimes give you the option to export information to those platforms. Please be aware that we are not responsible for the privacy practices of such third party websites.

Data / information belonging to others

Where you provide us with information or data (including sensitive personal data) that relates to another individual, you agree that you have all necessary authority or consent of that individual to enable us to process their personal data (including their “sensitive” personal data to the extent that it is provided) in the provision of the Services.   Unless you ask us to do so sooner, when your user account is deleted, we will delete all reference to data held about these individuals unless the law requires us to keep such data within our records.  You can also choose to delete this data yourself at any time. 

Your Responsiblities

If you sell or promote your business using our platform, you may receive and determine what to do with certain personal information, such as when communicating with users and entering into transactions with buyers. This means you process personal information and, to the extent do so, under EU law, you are an independent controller of data relating to other users that you may have obtained through our platform.

You are responsible for protecting user personal information you receive or process and complying with all relevant legal requirements when you use the platform. This includes applicable data protection and privacy laws that govern the ways in which you can use a user’s information. Such laws may require that you post, and comply with, your own privacy policy, which must be accessible to luvana.co.uk users you interact with and compatible with this policy and luvana.co.uk Terms & Conditions. For more information on the General Data Protection Regulation, see more resources at https://gdpr-info.eu/.

As a data controller, to the extent that you process user personal information outside of the services, you may be required under applicable data protection and privacy laws to honour requests for data access, portability, correction, deletion, and objections to processing. Also, if you disclose personal information without the buyer’s proper consent, you are responsible for that unauthorised disclosure. This includes, for example, disclosures you make or unintentional data breaches. For example, you may receive a bride or groom’s email address or other information as a result of entering into a transaction with that bride or groom. This information may only be used for luvana.co.uk related communications or for luvana.co.uk facilitated transactions. You may not use this information for unsolicited commercial messages or unauthorised transactions. Without the bride or groom’s consent, and subject to other applicable luvana.co.uk policies and laws, you may not add any luvana.co.uk bride or groom or supplier to your email or physical mailing list, use that bride or groom’s identity for marketing, or obtain or retain any payment information. Please bear in mind that you’re responsible for knowing the standard of consent required in any given instance.

If luvana.co.uk and you are found to be joint data controllers of personal information, and if luvana.co.uk is sued, fined, or otherwise incurs expenses because of something that you did as a joint data controller of bride or groom’s personal information, you agree to indemnify luvana.co.uk for the expenses it occurs in connection with your processing of personal information.